Privacy Policy

Keystone Chimney Repair LLC ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, who we share it with, and the choices and rights you have.

This policy applies to keystonechimneys.com, to our contact and estimate forms, and to phone, text, and email communications with us. It does not apply to any third party website we link to.

Information We Collect

We may collect the following information when you contact us or request our services:

• Full Name
• Phone Number
• Email Address
• Property Address
• Service Request Details
• Photos or documents you voluntarily provide
• Website usage information through cookies and analytics

When you visit the website, some information is collected automatically by our hosting and analytics providers. This may include your IP address, browser type and version, device type, operating system, referring page, pages viewed, and the date and time of your visit.

We do not intentionally collect Social Security numbers, driver's license numbers, financial account numbers, health information, biometric data, precise geolocation, or any other category of sensitive personal information. Please do not send us that information.

How We Collect Information

We collect information directly from you when you fill in a form, call or text us, email us, or speak with our crew. We collect information automatically through cookies and analytics when you browse the site. We may also receive information from service providers who help us operate the business, such as a scheduling or invoicing platform.

How We Use Your Information

We use your information to:

• Schedule appointments
• Prepare estimates
• Provide chimney inspection and repair services
• Respond to customer inquiries
• Send appointment confirmations and reminders
• Send invoices and payment notifications
• Improve our website and customer experience
• Keep records of work performed, including inspection photographs
• Comply with legal, tax, insurance, and warranty obligations
• Establish, exercise, or defend legal claims

Information Sharing

We do not sell your personal information. We also do not share it for cross context behavioral advertising.

We may share your information only with trusted service providers that assist in operating our business, including payment processors, website hosting providers, CRM software, scheduling platforms, and communication providers. These providers may only use your information to perform services on our behalf.

We may also disclose information when we reasonably believe it is necessary to comply with a law, subpoena, court order, or other legal process; to enforce our Terms and Conditions; to protect the rights, property, or safety of our customers, our crew, or the public; or in connection with a merger, acquisition, or sale of all or part of our business, in which case we will notify you of any change in control of your information.

SMS Communications

By providing your mobile phone number and opting in, you agree to receive SMS messages regarding:

• Appointment confirmations
• Appointment reminders
• Estimates
• Job updates
• Billing notifications
• Customer support

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Mobile opt-in data and consent are never shared, sold, or rented to third parties or affiliates for marketing purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

Consent to receive text messages is not a condition of purchasing any goods or services. Full details are in our SMS Terms of Service.

Email Communications

If we send you a commercial email, you can opt out at any time using the unsubscribe link in the message or by replying to ask us to stop. We will still send transactional messages about work you have booked, such as appointment confirmations and invoices, because those are necessary to perform the service you requested.

Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and website performance.

Cookies are small files stored on your device. We may use strictly necessary cookies that make the site function, and analytics cookies that tell us which pages people visit and how the site performs. Most browsers let you refuse or delete cookies through their settings. Blocking strictly necessary cookies may stop parts of the site from working.

If we use Google Analytics, you can opt out across all sites using the Google Analytics Opt Out Browser Add on provided by Google.

Do Not Track

Some browsers send a Do Not Track signal. There is no common industry standard for how to respond to that signal, so our website does not currently respond to it. We do not track you across other companies' websites for advertising purposes.

Data Retention

We keep your information only as long as we need it for the purposes described above. In practice that means we keep estimate and job records, including photographs, for as long as the warranty on that work is in effect and for as long as tax, insurance, and legal record keeping rules require. When we no longer need your information we delete it or render it unreadable.

If you opt in to SMS, we retain a record of that consent, including the date and time, for as long as we message you and for a reasonable period afterward, because mobile carriers may require us to demonstrate that consent was given.

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information.

No website, server, or method of transmission is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the appropriate authorities as required by Pennsylvania law and any other applicable state law.

Children's Privacy

Our website and services are directed to adults and are not intended for children. We do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act. If you believe a child has given us personal information, contact us and we will delete it.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Depending on where you live, you may also have the right to:

• Know what personal information we have collected about you and how we use and disclose it
• Receive a portable copy of that information
• Correct information that is inaccurate
• Delete information we hold about you, subject to legal exceptions
• Opt out of the sale or sharing of personal information, which we do not do
• Not be discriminated against for exercising any of these rights
• Appeal a decision we make about your request

To make a request, email or call us using the details below. We will take reasonable steps to verify your identity before acting, usually by confirming information we already hold, such as the phone number or service address associated with your request. An authorized agent may submit a request on your behalf with written permission.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the rights listed above. In the twelve months before the effective date of this policy, we may have collected the categories of personal information listed in the Information We Collect section, namely identifiers, customer records, commercial information about services requested, and internet activity information. We collect it for the business purposes described in How We Use Your Information, and we obtain it from you and from our service providers.

We have not sold personal information and we have not shared personal information for cross context behavioral advertising. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Other State Privacy Rights

Residents of states with comprehensive privacy laws, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana, have similar rights of access, correction, deletion, and portability, and the right to appeal a denied request. Use the contact details below to exercise them. Under Nevada law, residents may direct a business not to sell certain personal information. We do not sell personal information, but you may still submit a request.

Third Party Links

Our site may link to other websites we do not control. We are not responsible for their content or their privacy practices. Read the privacy policy of any site you visit from a link on ours.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. If the changes are significant, we will provide a more prominent notice. Continuing to use the site after an update means you accept the revised policy.

Contact Us

For any question about this page, to exercise a privacy right, or to raise a concern, reach us at:

Keystone Chimney Repair LLC
Pittsburgh, Pennsylvania
Email: keystonechimneyrepair@gmail.com
Phone: (412) 202-3755 or (412) 202-3563
Website: keystonechimneys.com

We respond to privacy requests within 45 days as required under applicable state law. If we need more time, we will tell you why and how much longer we need.